Let's talk
Planning a stay, or thinking of listing your property? Our Kenyan team is ready to help — reach us through the form, email, phone, or WhatsApp.
Prefer not to fill the form?
Use any of these and we'll get back to you, usually within a few hours.
Find your perfect stay, anywhere in Kenya
Trubay Stayz connects travellers with trusted local hosts across Kenya — from city apartments to coastal getaways. Every property is verified for quality, safety, and comfort, giving you peace of mind from booking to check-out. We make it easy for guests to find memorable stays, and for hosts to grow their income through a seamless, secure platform.
Good to know before you book
What payment methods do you accept?
We accept M-Pesa, Visa, Mastercard, and international cards through our secure payment gateway. Payments are processed instantly to confirm your booking.
How do hosts get paid?
Earnings are released to the host's M-Pesa after the guest checks in and the booking is confirmed — no bank account or manual withdrawal needed.
How long does it take to confirm a booking?
Instant Booking listings confirm the moment your payment goes through. For Request-to-Book listings, the host reviews and confirms your request, usually within a few hours.
Are there any extra charges beyond the booking price?
No hidden fees. The price you see at checkout is the price you pay — taxes or cleaning fees, where they apply, are shown clearly before you confirm.
Can I book without creating an account?
A quick account helps us verify guests and keep both sides safe, and it only takes a moment. Once registered, you can book, message hosts, and manage your trips in one place.
How safe are the listed properties?
Every property is reviewed and verified before it goes live, and our guest pool is screened too. What you see in the listing is what you book — real photos, real places.
Can I modify my booking dates after payment?
Date changes depend on the host's availability and cancellation terms. Message us or the host as early as possible and we'll help you sort out the options.
What happens if I need to cancel my booking?
Cancellations follow the policy shown on each listing before you book. Reach our team and we'll guide you through the process for your specific stay.
How do I contact Trubay Stayz support?
Use the form above, email support@trubaystayz.co.ke, call 0780 318 523, or tap the WhatsApp button. Our Kenyan-based team is happy to help.
Is Trubay Stayz available outside Kenya?
For now we focus entirely on Kenya — verified stays in every major town. International travellers and the diaspora are very welcome to book with us.
