Find Your Perfect Stay, Anywhere in Kenya
Trubay Stayz connects travelers with trusted local hosts across Kenya — from city apartments to coastal getaways. Every property is verified for quality, safety, and comfort, giving you peace of mind from booking to check-out. We make it easy for guests to find memorable stays and for hosts to grow their income through a seamless, secure platform.
Your Questions Answered
We currently accept M-Pesa, Visa, Mastercard, and international cards through our secure payment gateway. All payments are processed instantly to confirm your booking.
Most bookings are confirmed immediately after payment. For stays that require host approval, you’ll receive confirmation within a few hours.
You’ll need an account to complete a booking — this helps us keep your details secure and gives you access to your booking history and receipts.
You can reach our team anytime through the Contact page, by emailing support@trubaystayz.co.ke, or by phone during business hours. Our response is swift!
You can cancel directly from your account dashboard. Refunds depend on the property’s cancellation policy, which is shown before you book.
Payments are released to hosts within 48 hours after guests check in, once the booking is verified and confirmed.
No hidden costs. The total amount you see at checkout includes service fees and taxes where applicable.
Every property is verified for accuracy, safety, and quality. We also encourage guests to review their stays to keep standards high.
Yes. You can request a date change through your booking dashboard or by contacting the host directly. Approval depends on availability.
We’re proudly Kenyan for now, but we plan to expand regionally soon. You can still book from abroad for any property within Kenya.
